Popular Questions

You can track your order status in 3 different ways;
-You can track your order with the tracking code provided by SMS and e-mail.
-You can also locate your tracking information in your Farahland account. After logging in, click on your username then select ‘’Orders ’’ to access your order history/status details.
-You can also click on ‘’Where Is My Order?’’ on the homepage and track your order.

Cash on Delivery payment method is not available for now

After you have created a return request via the Easy Return Center and have selected the items, you will receive the refund amount. You can also find the total cost of the items on the invoice.

Please note that the cash on delivery fee will not be refunded if cash on delivery was the method of payment chosen for that specific order. If you do not return all items in your order, the shipping costs will not be refunded.

You can enter your coupon code in the basket section before proceeding to Secure Payment. The discounted amount will be reflected in the total breakdown.

Yes! Orders can be cancelled by contating our Customer Care Center (support@farahland.com) and providing them with your order number and contact details.

The shipping fee varies based on the shipping country and the quantity of items ordered. You can check the shipping fee at the check-out page.
However, Stay tuned as we always have promotions that include Free Shipping!
Important! Packages may be subject to customs duty. In this case, customs officials will inform you about how to receive your order. Customs duty may vary according to your order and shipping country. It is the responsibility of the customer to pay duty on any order subject to customs clearance.

All orders are dispatched within 24 hours.

If your order include the supply product(s), the dispatching time varies based on the supplying time. You can check the estimated time of delivery from the “Orders” section on the website.

We accept the following payment methods:
Credit Card, Debit Card and PayPal.
We do not accept payment via bank transfer.

Order

We offer you a hasslefree ordering process.

1- Browse our site for the latest collections and trendiest items.
2- When you have found your favourites, choose the right size to fit you (Our Size Chart Can help) and click the Add to Basket Button.
3- Once you have added all that you love, click on the Basket Icon in the top right corner.
4- Click on Secure Payment to continue
5- Fill out the details for the shipping address then press continue
6- Pick your preferred payment method and fill out required details
7- Click Complete your order! Great, Your order has been placed!
8- Kick back and relax while we prepare your order 🙂

Yes. Registering with us will help you be informed of latest offers & promotions, easy return, tracking and will speed up the ordering process.

You can add and remove products freely from your basket before completeing your order by clicking the (X) sign.

After the order has been completed, you can contact our Customer Care Center on support@farahland.com and if your order status provides the necessary conditions, you can add or remove items.

Your Basket is where all the items you love are held ready for purchase. A subtotal is available, as well as a total breakdown of cost. You can also apply the desired promo coupon code there as well.

Items will remain in your basket as long as they are in stock. If an item is out of stock it will automatically be removed, you can add it back once the item is back in stock or replace it with another item of your choice.

Once you have applied a valid coupon code, the discounted amount will reflect in the total breakdown in your basket.

Once you click on a product of your interest, sizes available will be clickable for you to add to your basket. In the case the item is out of stock, a “Notify When Available” pop-up prompt will appear.

If an error occurred while you were making your order and you’ve been charged, please email your full details along with an invoice/receipt or relative details about the transaction to: support@farahland.com or call our Customer Care Center.

You can track your order status by contacting us on support@farahland.com with mentioning the tracking code or order ID that was provided to you earlier.

We will work on fixing any defect from our end right away.
If it happened that you received a damaged or a defective item, please email us to support@farahland.com in 2 hours of receiving the order, with your Order ID, Defected Product ID, Full Length, Close-up of defect & interior- exterior labels and tag photos.

We will get back to you as soon as possible. Our Customer Care team will follow up the return of the item to us, once received and the faulty is confirmed, we will refund you the amount of the faulty items.

We will work on fixing any fault from our end right away.

If it happened that you received a faulty item(s), please email us to support@farahland.com in 2 hours of recieving the order, with your Order ID, Product ID, Close-up of interior- exterior labels and tag photos.

We will get back to you as soon as possible. Our Customer Care team will follow up the return of the item to us, once received and the faulty is confirmed, we will refund you the amount of the faulty item(s).

The safety of your orders matters to us the most.

Hence, we recommend before accepting the package from the delivery company, you should check if it has been opened, torn, crushed, or soaked. If it has, request a loss adjustment report from the freight company and kindly inform the company officials on the issue in 2 hours.

If your package is not damaged but you are missing an item, contact our Customer Care Center or e-mail us at support@farahland.com with your order details and missing product’s item code. We will update you and resolve the issue as fast as possible.

Unfortunately, we do not offer services for gift packages.

Shipping and Delivery

They delivery time differs based on the products purchased, Country of delivery and the Shipping Company.  You can find the Estimated Delivery Time at “Orders” on the website. We deliver all your orders by Express Shipping.
Important! Customs policies, forces of nature, strikes, and so on are excluded from the stated delivery time. Packages delivered internationally may be subject to customs duty. In this case, customs officials will inform you about how to receive your order. Customs duty may vary according to your order and shipping country. It is the responsibility of the customer to pay duty on any order subject to customs clearance.

All orders are dispatched within 24 hours.
If your order include the supply product(s), the dispatching time varies based on the supplying time.  You can check the estimated time of delivery from the “Orders” section on the website.

The shipping fee varies based on the shipping country and the quantity of items ordered. You can check the shipping fee at the check-out page.
However, Stay tuned as we always have promotions that include Free Shipping!
Important! Packages delivered internationally may be subject to customs duty. In this case, customs officials will inform you about how to receive your order. Customs duty may vary according to your order and shipping country. It is the responsibility of the customer to pay duty on any order subject to customs clearance.

The safety of your orders matters to us the most.
Hence, we recommend before accepting the package from the delivery company, you should check if it has been opened, torn, crushed, or soaked. If yes, please do not accept the package and request a claim form from the courier. Once completed, kindly inform us of the situation by contacting our Customer Care Center or e-mail us at support@farahland.com.

If you were not available at the shipping address upon delivery you will be informed. Kindly contact the shipping company with your Airwaybill Number and Order Number and reschedule your delivery or ask them to pick up at the nearest branch.

You can contact the freight company and ask to receive your package at a suitable branch providing your tracking code.

Each order is considered as a separate dispatch. Unfortunately, we can’t guarantee that orders purchased on different dates will be shipped at the same time.

Sure. You may contact our Customer Care Center or email us on support@farahland.com and request to change your delivery address information after you’ve placed your order.

Return, Cancellation and Exchange

Please contact our Customer Care Center or email us on support@farahland.com for your return in 2 hours of receiving the order.

We always aim to satisfy our customers needs and expectations. If for any reason you are not satisfied with your order, you can return any unused item excluding; underwear,swimwear and cosmetics/personal care* in a re-saleable condition without removing the price tags and within 60 days from delivery date.
-For cosmetics and personal care products, returns are not accepted.
-For the underwear category, returns are not accepted.

The return process for the gift / promotional items differ relative to the campaign. Please call our Customer Care Center or email us at support@farahland.com for specific details.

After you have created a return request and have selected the items, you will receive the refund amount. You can also find the total cost of the items on the invoice.

Once we receive your returned item we will notify you and start with the Refund Process immediately. However, it may take up to 14 days for your bank to process the payment and to reflect it into your account.
For Credit Card Customers, refund will be transfered directly back to the bank account that was used for purchasing.
For Paypal Customers, refund will be sent back to your Paypal accout that was used for the purchase.

Once we receive your returned items, you will be informed by either email or SMS immediately.

We make sure all refunds to all our customers are processed immediately once confirmed. If you haven’t recieved your refund within 14 days, please check with your bank first, If you still haven’t recieved your refund, please contact our Customer Care Center or email us at support@farahland.com.

Unfortunately, we don’t offer exchanges for now. You can return any item(s) following our Return Policy, in the meantime, you can place a new order with us.

Yes! Orders can be cancelled by calling our Customer Care Center or by email to support@farahland.com and providing them with your order number and contact details.

If your cancelled order has not been shipped yet, the full amount paid including shipping fee will be refunded.

You can place a new order of the items of your choice at any time as long as they are in stock. If they are out of stock, you can choose the ‘Notify When Available’ option.

Campaigns, Items and Coupons

You can enter your coupon code in the basket section before proceeding to Secure Payment. The discounted amount will be reflected in the total breakdown.

Coupons can not be combined with another promotion/coupon codes.

One coupon code is valid per order, however the same coupon code can be used for multiple different orders as long as it is not a one time use and is still valid.

We have over 70 thousand items in our catalog from more than 650  suppliers.
Our retail prices are regulated by our suppliers, taking manufacturing costs, seasonality, market conditions and numerous other possible factors such as special campaigns, sales and promotions into account.
These factors may cause our prices to vary over short periods of time.
As Farahland Family, your satisfaction with your shopping experience is our top priority and we are doing our best to keep these changes at a minimum level.
Please check Farahland.com regularly in order to make sure not to miss out on any bargains!

Payment Methods

We accept the following payment methods:
Credit Card, Debit Card and PayPal.
We do not accept payment via bank transfer.

Unfortunately, we don’t process payments by Credit Cards bonus points for now.

We pride ourselves in providing a highly secure and safe shopping for our customers. All your Credit card details are encrypted from your bank and the safe payment gateway, hence no information is shared or saved by us.

Cash on Delivery payment method is not available for now

Membership Registration

We offer our customers an easy registration process.

Click Log in/ Create account on Desktop or My Account on Mobile Web.
Enter your Email Address or Phone Number.
Fill out your First and Last Name then click “Sign Up”
you will receive your password by email or sms; which you can change at anytime by requesting a new password.

We offer your flexibility to update your password at any time.
From your Account Menu under your username in the top right corner, click Change Password Enter your Current Password Enter your New Password Click change my Password Button.

In the login page, click on the I forgot my password and follow the instructions to re-set your password.

If for any case you would like to reactivate your accout, kindly get in touch with our Customer Care Center or email us to support@farahland.com.